Privacy Policy

This Privacy Policy explains how Saaslink SRL, Via Marsala 29H, 00185, Rome, Italy ("Saaslink", "we", "us") collects, uses and protects personal data when you use our website and services, and what rights you have over that data. By using the service you agree to the practices described here.

SMS Communication Policy

1. One-time review request SMS

As part of our customer feedback process, we may send a single SMS message to customers who have recently purchased a product or service at our physical location in Via Marsala 29H, 00185, Rome. The message is sent only after the customer has given explicit verbal consent in person, and it contains a link inviting the customer to leave a Google review about their experience.

• The message is sent once only.
• No promotional or marketing content is sent from this number.
• Customers can opt out at any time by replying STOP; STOP replies are always honoured and the number is suppressed from future use.
• Mobile numbers and consent records are stored securely in our internal CRM.
• We never sell, rent or share personal data collected through this review programme.

2. Support response SMS

We also operate a separate, dedicated toll-free number used exclusively for SMS-based customer support. Customers receive a message only if they first write to that number, and our reply is strictly transactional and limited to the specific request. No marketing, promotional or follow-up messages are ever sent from this number. If a customer replies STOP, their number is marked accordingly and no further SMS replies are sent. Data collected through SMS support is never sold, rented or shared.

Data we collect

We may collect and process the following categories of information:

• Contact data you provide voluntarily, such as your name, email address and phone number.
• Usage data collected automatically, such as IP address, browser type and version, pages visited, time and date of the visit, time spent on pages and diagnostic data.
• Device data when you access the service from a mobile device, such as device type, unique device identifier and operating system.

Cookies and similar technologies

We use cookies and similar tracking technologies to operate the website, remember your preferences and analyse how the service is used. Necessary cookies are required for the site to function; other cookies can be refused through your browser settings, though some parts of the service may then be unavailable.

How we use personal data

• To provide, operate and maintain our services.
• To respond to enquiries, support requests and feedback.
• To manage your relationship with us as a customer or partner.
• To monitor usage in order to improve and secure the service.
• To comply with legal and accounting obligations.

Sharing of personal data

We may share personal data with service providers who process data on our behalf (for example hosting, CRM and analytics providers), with affiliates, and with public authorities where required by law or to protect our legal rights. We do not sell personal data.

Data retention

We keep personal data only for as long as necessary for the purposes described in this policy, including to comply with legal obligations, resolve disputes and enforce our agreements. Usage data is generally retained for shorter periods, except where used to strengthen security or improve functionality.

Security

We apply commercially reasonable technical and organisational measures to protect personal data. However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your rights

Depending on your location, and in particular under the GDPR, you may have the right to access, correct, update or delete your personal data, to restrict or object to processing, to request portability, and to withdraw consent at any time. You also have the right to lodge a complaint with your local data protection authority. To exercise these rights, contact us at the address below.

Children's privacy

Our service is not directed at anyone under the age of 13, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will remove it.

Links to other websites

Our website may contain links to third-party sites that we do not operate. We are not responsible for their content or privacy practices and encourage you to read their policies.

Changes to this policy

We may update this Privacy Policy from time to time. Changes are effective when published on this page, and the "Last updated" date will be revised accordingly.

Contact

Questions about this Privacy Policy can be sent to info@saaslink.co or to Saaslink SRL, Via Marsala 29H, 00185, Roma (RM), Italy.